Anti-Money Laundering (AML) & Know Your Customer (KYC) Policy

1. Purpose

The purpose of this Policy is to:

• Prevent money laundering and terrorist financing.
• Protect BlackDiamondEA from fraudulent activity.
• Verify the identity of customers when necessary.
• Comply with applicable laws and regulations where required.
• Maintain a secure business environment.

2. Scope

This Policy applies to all customers who purchase, subscribe to, or otherwise use BlackDiamondEA products and services.

It also applies to all payment methods accepted through our website.

3. Customer Identification (KYC)

To protect our business and customers, we may request identity verification before or after processing an order.

Verification may include one or more of the following:

• Full legal name
• Residential address
• Email address
• Phone number
• Government-issued photo identification (Passport, National ID Card, or Driver's License)
• Proof of address (such as a recent utility bill or bank statement)
• Payment verification where appropriate

Verification requirements may vary depending on the nature of the transaction and applicable legal obligations.

4. Identity Verification

BlackDiamondEA reserves the right to verify customer identity whenever we reasonably believe verification is necessary.

Verification may be requested if:

• Suspicious activity is detected.
• Multiple payment attempts occur.
• High-value purchases are made.
• Fraud prevention checks require additional information.
• A payment processor requests verification.
• Applicable laws or regulations require identity confirmation.

Failure to complete verification may result in delayed or cancelled orders.

5. Prohibited Activities

Customers must not use BlackDiamondEA products or services for any unlawful purpose, including but not limited to:

• Money laundering
• Terrorist financing
• Fraud
• Identity theft
• Payment fraud
• Chargeback abuse
• Use of stolen payment methods
• Sanctions evasion
• Any activity prohibited under applicable law

6. Payment Monitoring

We reserve the right to review transactions for unusual or suspicious activity.

Examples include:

• Multiple failed payment attempts
• Repeated purchases using different payment methods
• Transactions with inconsistent customer information
• Unusual purchasing patterns
• Payments flagged by our payment providers

Where appropriate, we may request additional verification before completing an order.

7. Refusal or Cancellation of Orders

BlackDiamondEA reserves the right to refuse, suspend, or cancel any order if we reasonably suspect:

• Fraudulent activity
• False identity information
• Unauthorized payment methods
• Violation of this Policy
• Violation of applicable laws or regulations

We are not obligated to disclose the specific reasons for security-related decisions where doing so could compromise fraud prevention measures.

8. Record Retention

Where required by law or for legitimate business purposes, we may retain customer identification and transaction records for an appropriate period.

Records are stored securely and accessed only by authorized personnel.

9. Data Protection

Any personal information collected for AML or KYC purposes will be processed in accordance with our Privacy Policy.

We implement reasonable administrative, technical, and organizational safeguards to protect customer information.

10. Reporting Suspicious Activity

Where required by applicable law, BlackDiamondEA may report suspicious transactions or activities to competent governmental or regulatory authorities.

We may also cooperate with law enforcement agencies and payment service providers during investigations.

11. International Compliance

Customers are responsible for ensuring that their purchase and use of our products comply with the laws and regulations of their country or jurisdiction.

BlackDiamondEA reserves the right to restrict or refuse service in jurisdictions where providing our products would violate applicable laws or sanctions.

12. Policy Updates

We reserve the right to amend or update this AML & KYC Policy at any time.

Any changes become effective immediately upon publication on our website.

Your continued use of our products and services constitutes acceptance of the updated Policy.

13. Contact Us

If you have any questions regarding this AML & KYC Policy, please contact us using the official contact information provided on the BlackDiamondEA website.