Privacy Policy
Effective Date: August 4, 2026
At BlackDiamondEA ("Company", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or use our services.
By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full Name
- Email Address
- Phone Number (if provided)
- Billing Address
- Country
- Payment Information (processed securely by third-party payment providers)
Technical Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Language Preferences
- Time Zone
- Website Usage Data
Technical Information
If required for technical support, we may collect:
- MT4/MT5 Account Number
- Broker Name
- VPS Information
- Trading Logs
- Error Reports
We never request your trading account password or investor password unless absolutely necessary for support purposes.
2. How We Use Your Information
We use your information to:
- Process orders
- Deliver digital products
- Verify payments
- Provide customer support
- Improve our website
- Improve software performance
- Respond to inquiries
- Detect fraud and abuse
- Comply with legal obligations
3. Cookies
Our website may use cookies and similar technologies to:
- Improve user experience
- Remember user preferences
- Analyze website traffic
- Improve website performance
- Measure marketing effectiveness
You may disable cookies through your browser settings; however, certain features of the website may not function properly.
4. Payment Information
Payments are processed by secure third-party payment providers.
We do not store your:
- Credit Card Number
- Debit Card Number
- CVV
- Banking Passwords
Payment information is handled according to the security standards of the payment processor.
5. Data Sharing
We do not sell, rent, or trade your personal information.
Your information may only be shared with trusted third parties when necessary, including:
- Payment processors
- Hosting providers
- Email service providers
- Technical support providers
- Legal authorities when required by law
6. Data Security
We implement appropriate technical and organizational measures to protect your information against:
- Unauthorized access
- Data loss
- Alteration
- Misuse
- Disclosure
However, no method of internet transmission or electronic storage is 100% secure.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain customer accounts
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
After this period, information may be securely deleted.
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to certain processing activities
- Request a copy of your personal data
After this period, information may be securely deleted.
9. Third-Party Services
Our website may contain links or integrations with third-party services, including:
- MetaTrader
- Trading Brokers
- Payment Providers
- Google Analytics
- Cloudflare
We are not responsible for the privacy practices of third-party websites or services.
10. Children's Privacy
Our services are intended only for individuals who are at least 18 years old.
We do not knowingly collect personal information from children.
If we become aware that a child has submitted personal information, we will promptly delete it.
11. International Data Transfers
Your information may be processed or stored in countries outside your country of residence.
By using our services, you consent to such transfers where permitted by applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will become effective immediately after publication on this website.
Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.
13. Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us using the official contact details provided on the BlackDiamondEA website.